Frequently Asked Questions

VisaPics uses advanced AI technology to process your photos in three simple steps:

1. Upload any photo from your device or take a selfie
2. Select your country and document type
3. Our AI automatically adjusts everything to meet official requirements

The entire process takes less than 30 seconds, and you'll receive professionally formatted photos ready for submission.

We accept the following formats:

• JPG/JPEG - Most common format
• PNG - High quality with transparency
• WebP - Modern web format

Your photo should be at least 600×600 pixels for best results. Maximum file size is 50MB.

Yes, absolutely! Selfies work great with VisaPics. Our AI technology will:

• Enhance photo quality to professional standards
• Correct lighting and color balance
• Ensure proper face positioning and size
• Remove any background distractions

Just make sure you have good lighting and a neutral expression when taking your selfie.

Yes! We offer a 100% acceptance guarantee.

If your photo is rejected by any government agency or embassy for technical reasons, we provide:

• Full refund immediately
• Free re-processing of a new photo
• Priority support to resolve any issues

Our 99.9% acceptance rate speaks for itself - we're confident in our technology!

Processing is instant! Here's the timeline:

• 0-30 seconds: AI processes your photo
• Immediately after payment: Photos ready for download
• Within 2 minutes: Email delivery to your inbox

No waiting, no appointments, no hassle - get your photos when you need them!

We offer a 30-day money-back guarantee. You can get a full refund if:

• Your photo is rejected by authorities
• You're not satisfied with the service
• You didn't receive your photos
• Any technical issues on our end

Simply email us at [email protected] with your order number, and we'll process your refund within 24-48 hours.

We accept all major payment methods through our secure Stripe integration:

• Credit Cards: Visa, Mastercard, American Express
• Debit Cards: All major bank cards
• Digital Wallets: Apple Pay, Google Pay

All payments are processed securely with 256-bit SSL encryption. We never store your card details.

Your privacy is our top priority. Here's how we protect your data:

• Photos are encrypted during upload and processing
• Automatically deleted after 30 days
• Never shared with third parties
• No facial recognition or biometric storage
• You can request immediate deletion anytime

Read our full Privacy Policy for more details.

While requirements vary by country, here are general guidelines:

• Expression: Neutral face, eyes open, mouth closed
• Position: Face the camera directly
• Lighting: Even lighting, no shadows
• Background: Plain (we'll handle this!)
• Quality: Clear, in focus, no filters

Don't worry about exact specifications - our AI automatically adjusts everything to meet your selected country's requirements!

You'll receive your photos in two ways:

1. Instant Download: Right after payment on the success page
2. Email Delivery: High-resolution files sent to your email

You'll get multiple formats including:

• Digital version for online applications
• Print-ready version with crop marks
• Multiple photos per sheet for printing