Reference · FAQ
Passport photo
FAQ.
Six categories, nineteen real questions. We added the ones support is tired of typing.
§ 01
Getting started
How does VisaPics work?
Three steps. One — upload any photo from your device or take a selfie. Two — pick your country and document. Three — our AI crops, mattes, replaces the background, and runs 14 compliance checks. About 30 seconds. The output is a digital file + a printable 4×6″ sheet.
Can I use a selfie?
Yes — that’s the whole point. Use decent lighting and a neutral expression. The model handles head crop, background, exposure, glare, and posture. If you’re wearing a hat or you’re mid-sneeze, it tells you.
What photo formats do you accept?
JPG, JPEG, PNG, WebP, HEIC. Minimum 600×600 px. Maximum 5 MB. Anything bigger and we downsample before processing.
What countries do you support?
164 — including all G20 nations, every EU member, ASEAN, GCC, plus the long tail of visa-issuing states. Browse the full list on photo requirements.
§ 02
Requirements & specs
What is the correct passport photo size?
It depends on the country: US passport 2×2 in (51×51 mm), UK 35×45 mm, EU 35×45 mm, India 33×48 mm (updated to ICAO 2025), Canada 35×45 mm, Australia 35×45 mm, China visa 33×48 mm. Don’t memorise — VisaPics autoresizes per spec.
What are the general photo requirements?
Neutral expression, eyes open, mouth closed. White or off-white background (some countries blue/grey). Even lighting, no shadows. Head height typically 60–80% of the photo. No glasses for US; allowed elsewhere if non-glare. We enforce all of this.
What background color is required?
Most countries: plain white. UK: light grey. Germany/Schengen: off-white. India: white. China: white. Russia: light grey. Pick your country/document and we apply the right background automatically.
§ 03
Pricing & payment
How much does a passport photo cost?
Single photo: $3.99 (digital + printable sheet). Compare to CVS $16.99, Walgreens $14.99, FedEx $14.95. Bundles available for families and frequent travellers — see pricing.
How do photo credits work?
Family Pack: 5 credits for $14.99 (25% off). Travel Pack: 10 credits for $24.99 (37% off). Credits never expire. Use them across countries, document types, or share within a household.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay. All processed via Stripe — we never see your card number. PCI-DSS Level 1.
§ 04
Guarantees & policies
Is my photo guaranteed to be accepted?
99.8% acceptance rate over the last 90 days. If a government office rejects the photo for a technical reason, we refund and re-process — read the guarantee.
How long does processing take?
P50 ≈ 15 seconds, P95 under 30. You stay on the page; we stream the result back. Email delivery happens within a minute.
What’s your refund policy?
100% money-back if you’re unsatisfied. Email support@visapics.org within 30 days. Decision in 24–48 hours, funds land in 5–7 business days. Full details: refund policy.
§ 05
Technical & delivery
How do I receive my photos?
Two ways: an instant download in your browser, and an email copy. If you’re signed in, both files are also stored in your Photo Vault so you can re-download for years.
Can I print at home?
Yes — the printable file is a standard 4×6″ sheet with cut guides. Use glossy paper at any drugstore kiosk, or a home photo printer. Or order professional 4×6″ glossy prints delivered to your door — option appears after payment.
Is my photo data safe and private?
TLS 1.3 in transit, AES-256 at rest, isolated processing. Photos auto-delete 30 days after delivery (sooner on request). We never train models on your photo and never sell or share it. Privacy details: privacy policy.
§ 06
Country-specific
US passport photo requirements?
2×2 in (51×51 mm). White background, neutral expression, no glasses (medical exception only). Head height 1–1⅜ in (25–35 mm). Taken in the last six months. Full details: US passport photo.
UK passport photo requirements?
35×45 mm. Light grey or cream plain background. Face fills 29–34 mm of the height. Glasses allowed if non-glare and frames don’t cover the eyes. Details: UK passport photo. Also see our UK Photo Code service.
India passport photo requirements?
33×48 mm (updated to ICAO 2025). Plain white background, neutral face, no head cover (unless religious). Recent — last six months. Details: India passport photo.
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