Photo rejected by an authority
A government office, embassy, or visa centre returns the photo for technical reasons (size, background, head crop, expression, exposure).
Policy · Acceptance guarantee
Accepted, or
your money back.
One promise, plainly written. If your photo is rejected by a government agency for any technical reason, we refund the order in full and re-process a new one — no support ticket gymnastics.
◆ Coverage
What this covers.
Four cases. If any one is true, you’re covered — even if it’s your fourth attempt this year.
Free re-processing
Tell us what the official flagged and we re-process a new photo at no charge — alongside the refund, not instead of it.
No-questions-asked window
Unhappy for any reason within 30 days of payment? Refund. We may ask one diagnostic question to improve the model, but it’s never a gate.
Fast refunds
Refund decision in 24–48 hours. Funds arrive in your account in 5–7 business days, depending on your bank.
Why we can promise this
The math behind the promise.
99.8%
Acceptance rate
Last 90 days, across 164 countries and 954 spec types — recorded on the back-end, not self-reported.
952 / 954
Government-verified specs
Compliance file references the official document or a state photo bureau for every spec.
14 checks
Per photo, deterministic
Head size, eye line, mouth state, glare, exposure, background tone, framing — pre-rendered before the photo is delivered.
Step-by-step
How to claim.
Three lines in an email. No form-filling, no ticket queue.
step 01
Email support
Write to support@visapics.org with your order number.
step 02
Add the reason
A sentence on why it was rejected helps us catch the gap. Optional, not a gate.
step 03
Refund issued
We confirm within 24–48 hours. Funds land in 5–7 business days.
Risk-free