Privacy Policy

Introduction

At VisaPics ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered photo processing service at visapics.org.

By using our service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you use our service, we may collect:

• Email address (for order delivery and communication)
• Payment information (processed securely through Stripe)
• Photos you upload for processing
• Country and document type selections
• Order history and transaction details

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website

How We Use Your Information

We use the collected information for:

• Processing your photos according to selected specifications
• Delivering processed photos via email
• Processing payments and maintaining transaction records
• Providing customer support
• Improving our service and AI technology
• Sending service-related communications
• Complying with legal obligations

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for all data transmissions
• Secure payment processing through Stripe (PCI compliant)
• Regular security audits and updates
• Limited access to personal data (need-to-know basis)
• Secure data centers with physical security measures

Third-Party Services

We use the following third-party services:

• Stripe: For secure payment processing
• Brevo: For email delivery
• Cloudflare: For website security and performance

These services have their own privacy policies and we encourage you to review them.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at [email protected]

Cookies

We use essential cookies to provide our service. These cookies are necessary for:

• Maintaining your session
• Processing your order
• Security purposes

We do not use tracking or advertising cookies.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.