100% Satisfaction Guaranteed
Last updated: January 15, 2025
We offer a 100% money-back guarantee. If you're not satisfied with our service or your photo is rejected by authorities, we'll refund your payment in full within 24-48 hours.
You are eligible for a full refund in the following cases:
If your photo is rejected by any government agency, embassy, or official authority for technical reasons related to photo quality or specifications.
If we are unable to process your photo due to technical issues on our end, or if the processed photo does not meet the specifications you selected.
If you're not satisfied with our service for any reason within 30 days of your purchase.
If you don't receive your processed photos within 24 hours of payment confirmation.
Email us at [email protected]
Include your order number and reason for the refund request
We'll process your refund within 24-48 hours
Funds appear in your account within 5-7 business days
*Timing depends on your bank or credit card company
If your photo was rejected, we'll process a new photo for free along with your refund.
Refund requests receive priority support to resolve your issue quickly.
Our support team is here to assist you with any questions about refunds