Account · Support
Help & Support
Get help with your VisaPics account and photo processing.
Documentation
Browse our guides and tutorials.
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AI assistant
Free GPT-backed photo-spec answers.
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Email support
A real person inside 1 business hour.
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◆ Common questions
Stuck on something specific?
How do I download photos again?
Open the order in Orders → click Download. Photos stay in your Vault for years.
My photo was rejected by an embassy — what now?
Email support@visapics.org with the rejection reason and order number. We refund and re-process within 24 hours under the guarantee.
I need a different document spec
Pick a new country/document on the home page form — credits and orders apply across specs.
How do I delete my data?
Email privacy@visapics.org. Hard-delete within 24 hours.
I lost access to my 2FA device
Use a backup code from Security settings or email support.
Still stuck?
A real person, one business hour.
Include your order number if you have one — we'll ID it instantly and reply within 60 minutes during business hours.